FAQ

What happens after my inquiry?

We will review the inquiry and get in touch with the appropriate contact person.

When can I place an order for a vehicle?

Inquiries or orders can now be made via the inquiry form or through our cargo bike configurator.

When will ordered DDG cargo bikes be delivered?

Delivery times for vehicles depend on the estimated delivery time provided, which we will inform you of upon request.

Can I order the DDG cargo bike for commercial use?

Yes! Our INTELLECTRIC drive components and the INTELLECTRIC cargo bike are specifically designed for pedal-powered mobility in professional applications.
The pedelec is ideal for use by the following customer groups:

• Small and medium-sized businesses
• Municipalities and municipal depots
• Trades and crafts businesses
• Gardening and landscaping
• Service and delivery companies
• Social service organizations
• Families and private users with high transportation needs

Is an inquiry also possible for private use?

Yes! Whether you’re moving, heading to the wholesale store, or taking a trip to the lake—with our agile electric cargo bike, everyone can reach their destination with the same ease as an e-bike, whether on the road or the bike path. Take advantage of our benefits and check the “Private User” box on the request form. We look forward to your order.

Can I order (replacement) parts for the INTELLECTRIC cargo bike?

Spare parts can be delivered upon request.

What is the INTELLECTRIC cargo bike?

The INTELLECTRIC cargo bike is a heavy-duty pedelec designed for professional transport tasks in urban areas. It combines a high payload capacity, modular body options, and industrial-grade durability with the flexibility of a pedelec. The vehicle was developed specifically for tradespeople, local governments, service providers, landscaping, urban logistics, and a wide range of transport applications.

What does “heavy-duty pedelec” mean?

The INTELLECTRIC cargo bike defines a new vehicle class between a bicycle and a commercial vehicle. As a “HeaDuPed” – heavy-duty pedelec – it was developed for daily work demands involving heavy loads, not for recreational use. The focus is on cost-effectiveness, high payload capacity, flexible body options, and low operating costs.

What applications is the INTELLECTRIC cargo bike suitable for?

The vehicle is suitable for a wide variety of professional and private applications:

• Trades & Services
• Gardening and Landscaping
• Municipal Green Space Maintenance
• Facility and Janitorial Services
• Urban Delivery Logistics
• Social Services
• Passenger and Child Transport
• Internal Transport
• Custom Industry Solutions

What advantages does the INTELLECTRIC cargo bike offer in everyday work?

The vehicle was specifically designed for efficient workflows:

• Direct and quick front entry
• High payload capacity
• Large cargo area for standard-sized items and Euro boxes
• Less than one meter wide and compliant with bike lane regulations
• High maneuverability in city traffic
• Intuitive and easy handling
• Modular body system with slot rails
• Low purchase and operating costs

How fast can a cargo bike go?

With our INTELLECTRIC cargo bike, you can reach a maximum speed of 25 km/h in accordance with e-bike standards.

What is the maximum load capacity for cargo bikes?

The INTELLECTRIC cargo bike was designed for heavy daily use and enables professional transport tasks with a large payload and cargo volume. The specific configuration depends on the setup and intended use. Our pedelec can carry a payload of up to 400 kg. Please refer to the operating and assembly instructions for exact specifications.

Is the INTELLECTRIC cargo bike compliant with bike lane regulations?

Yes. With a vehicle width of less than one meter, the INTELLECTRIC cargo bike complies with bike lane regulations and is ideal for urban use.

Do you need a driver’s license?

No. The INTELLECTRIC cargo bike is designed as a pedelec and can be ridden without a driver’s license.

How much does the INTELLECTRIC cargo bike cost?

The INTELLECTRIC cargo bike “L” is available starting at €9,650 — depending on the body, equipment, and configuration.

Can the INTELLECTRIC cargo bike be customized?

Yes. Thanks to its modular vehicle concept with a slot rail system, the INTELLECTRIC cargo bike can be flexibly adapted to individual requirements — both functionally and visually.

What is the INTELLECTRIC drive system (iSHS)?

The INTELLECTRIC drive system (iSHS) is a serial hybrid drive system without a traditional chain or mechanical transmission. Pedaling power is transmitted electrically, reducing wear parts and minimizing maintenance requirements. The system ensures a particularly smooth, intuitive, and effortless riding experience—even with heavy loads or frequent stop-and-go riding. Motor assistance is provided only when pedaling, up to a speed of 25 km/h. This places the bicycle in the “pedelec” category. The INTELLECTRIC features an electric, serial hybrid drive system. The electric motor and all electronic components are powered by a lithium iron phosphate battery.

What technical features does the iSHS have?

The start-up and push assist is operated via a button and provides assistance when maneuvering and starting on hills at speeds of up to 2–3 km/h. The electric motor engages automatically as long as the rider is actively pedaling. The electric motor provides assistance up to a speed of 25 km/h. The parking brake can secure the electric bike on inclines of up to 16% when fully loaded. By pressing a button on the control panel and pedaling backward, the INTELLECTRIC can also move in reverse.

What are the advantages of the INTELLECTRIC drive system (iSHS)?

• No traditional chain and no mechanical transmission
• Very low maintenance requirements
• Reduced wear and tear
• Smooth electric power transmission
• Intuitive riding experience
• High efficiency in everyday urban use
• Designed for heavy continuous use

How long does the battery of an electric cargo bike last?

Depending on the battery configuration, you can charge the batteries at an external charging station or using a standard household outlet. Battery life depends on the battery size, the weight of the load, and the terrain. On average, with a swappable battery system, you can travel up to 90 km on a single charge.

How can I secure the DDG cargo bike?

The INTELLECTRIC drive system is only activated after entering a personal password—this protects the pedelec from unauthorized use.

How are children safely transported on the cargo bike?

Children can be secured with a 5-point harness system. These harnesses are adjustable so they can be adapted to the child’s size. Make sure the harnesses are tightened securely but still comfortable for your child. We are currently working on additional accessories.

What does the open mounting system mean?

The INTELLECTRIC cargo bike features integrated mounting rails in the frame and cargo area floor. This allows for the flexible installation of various attachments, mounts, and transport solutions.
The vehicle can be customized for various industries and applications – from tool modules to weather protection or passenger transport solutions.

Is there wind and rain protection?

We offer tarps in two different designs or a tent attachment as accessories. This protects the cargo area and, most importantly, your cargo from wind and weather.

Which transport systems fit in the cargo area?

The cargo area has room for all standard transport boxes and transport systems. The compact INTELLECTRIC cargo bike L can hold six Euro crates (60x40x32 cm), while the larger cargo bike XL can hold as many as eight.

How can cargo be secured in the cargo area?

The large cargo area offers plenty of storage space. To ensure everything is transported safely, a wide variety of threaded adapters with hammer-type locking nuts can be screwed onto the upper rail, on all sides, and on the floor unit and customized to fit. Whether it’s a tension strap, cable tie, or similar – everything stays in place.

Can a child seat be integrated into the cargo bike?

We are working on making it possible to integrate ISOFIX child seats into our e-cargo bike soon.

How can I report issues with my cargo bike?

If you have questions about your INTELLECTRIC cargo bike, please contact your authorized dealer first.
For urgent issues with your e-bike, you can contact us by email at service@dynamic-drives-giessen.com. DDG Customer Service is available to provide technical assistance.

How should I clean the INTELLECTRIC cargo bike?

Generally, no special cleaning agents are necessary. It’s best to wipe off dirt with a damp sponge and rinse with clean water. When cleaning, you should avoid using high-pressure washers or steam cleaners. Additionally, our e-pedelecs are not suitable for cleaning in a car wash.

Is there a subsidy available for the INTELLECTRIC cargo bike?

Yes. The INTELLECTRIC cargo bike is eligible for BAFA funding in Germany. This allows businesses and local governments to take advantage of attractive subsidy opportunities! This means that 25% of the purchase cost can be reimbursed. This subsidy is available exclusively to commercial businesses based in Germany and is intended solely for the transport of goods. For other applications, such as passenger transport (daycare centers, social services), additional subsidy programs may be available depending on the region.

All information on the subsidy: https://lnkd.in/dVuqc_S3
Go directly to the subsidy application: https://lnkd.in/eCH2VFSx